Last updated: November 3, 2025
These Terms of Use ("Terms") govern your access to and use of software platforms and services offered by Mateza ("Mateza," "we," "our," "us"), including our websites, dashboards, APIs, and licensed products (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
Digital Services Only: Mateza services, and any products or content delivered through them, are limited to digital software and services delivered electronically. Mateza does not support the sale, fulfilment, or shipment of physical goods or any product requiring physical delivery.
You must be at least the legal age of majority in your jurisdiction and have the authority to enter into these Terms on behalf of yourself or an organization.
You must provide accurate information and keep it up to date. You are responsible for safeguarding your account credentials and for all activities under your account. Notify us immediately of any unauthorized use or security incident.
License: Subject to these Terms and applicable order forms, Mateza grants you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes.
White-labeling: Where enabled, you may brand certain interfaces, provided you do not misrepresent ownership or origin of the software. White-labelled or branded versions of Mateza must comply with all Mateza and Polar acceptable-use requirements. The software may not be used to enable third parties to sell physical goods or otherwise breach these policies.
Fulfilment Model: All digital services provided through Mateza must be fulfilled automatically or electronically, with no manual or physical intervention required.
Restrictions: You may not:
Subscriptions: Access may be provided via subscription or license fees described in your order.
Merchant of Record: Payments may be processed by Mateza or a designated Merchant of Record (MoR), such as Polar. Where Polar acts as the Merchant of Record, the transaction relationship is between the customer and Polar as the reseller of digital goods and services. Mateza functions solely as the software provider facilitating digital access.
Taxes: Fees are exclusive of applicable taxes, duties, and levies, which you are responsible to pay.
Late/Failed Payments: We may suspend or terminate access for nonpayment.
We may offer trials or beta features. These are provided "as is," may change or end at any time, and may have limited support.
You agree not to use the Services to:
Mateza's prohibited uses align with the Merchant of Record Acceptable Use Policy of Polar ([https://polar.sh/docs/merchant-of-record/acceptable-use](https://polar.sh/docs/merchant-of-record/acceptable-use)). Polar's Acceptable Use Policy is incorporated by reference for all services provided through or in connection with Polar's Merchant of Record function.
Users of Mateza agree to comply with all applicable laws and with Polar's Merchant of Record Acceptable Use Policy. Mateza reserves the right to suspend or terminate access to maintain compliance with such policies.
We may suspend accounts that violate this section.
Users must self-certify that their use of Mateza involves only digital goods and services compliant with these Terms and Polar's Acceptable Use Policy. Prior to onboarding or enabling certain features, Mateza may require documentation or review of your business model and intended use cases.
Mateza actively monitors for compliance and reserves the right to audit, suspend, or terminate accounts for violations. You agree to cooperate with compliance reviews and provide necessary information upon request.
"Customer Data" means data you or your users submit to the Services.
Ownership: You retain ownership of Customer Data. You grant Mateza a limited license to host, process, and display Customer Data to provide and improve the Services, comply with law, and maintain security.
Privacy: Our collection and use of personal information is described in Mateza's Privacy Policy.
The Services may integrate with third-party tools and payment providers. Use of third-party services may be subject to their terms and privacy policies. We are not responsible for third-party services.
We provide support per your plan and documentation. Published SLAs (e.g., uptime commitments) apply only where expressly included in your order.
We implement reasonable technical and organizational measures to protect the Services. You are responsible for securing your endpoints, credentials, and configurations.
Mateza retains all rights, title, and interest in and to the Services, documentation, and related IP. You retain rights in your trademarks and content.
Each party agrees to protect confidential information received from the other and to use it only for the purpose of performing under these Terms.
These Terms remain in effect while you use the Services. We may suspend or terminate access for material breaches, legal risk, or security concerns. You may terminate per your order terms. Upon termination, your license ends and we may delete or limit access to Customer Data per our data retention schedules.
The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law:
These limitations do not apply to liability for death or personal injury caused by negligence, fraud, willful misconduct, or infringement of IP rights by copying or misappropriation.
You will defend and indemnify Mateza against claims arising from (i) your use of the Services in violation of law or these Terms; (ii) Customer Data; or (iii) your combinations of the Services with non-Mateza products that cause claims.
You represent that you are not located in, under the control of, or a national or resident of any country or entity subject to embargoes or sanctions. You will comply with export control laws applicable to the Services.
We may update these Terms from time to time. We will post changes and update the "Last updated" date. Material changes will be notified through the Services or email where required by law.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions. Disputes will be resolved in the courts of Delaware or via arbitration if agreed in an order form.
If you have any questions about these Terms of Use, please contact us:
If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind such organization.